COOKIES POLICY
Last updated: June 7, 2026
This policy covers our use of the information collected by our website during your visit. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
WHAT IS A "COOKIE"?
A "cookie" is a text file containing small amounts of information that a server downloads to your personal computer (PC) or mobile when you visit a website. Cookies are useful because they allow a website to recognize a user's device. You can find more information about cookies at:
www.allaboutcookies.org and www.youronlinechoices.com
Different types of cookies are used to do different things, such as letting you efficiently navigate between different pages on a website, remembering preferences you have given a website, improving your overall experience etc. Others are used to provide you with advertisements which is more tailored to your interests or to measure the number of site visits and its most popular pages.
SESSION-BASED COOKIES
Some cookies are allocated to your PC only for the duration of your visit to a website, are called "session-based cookies" and automatically expire when you close your browser. "Persistent" cookies are another type of cookies, that remains on your PC for a specific period.
The cookies used on this website are based on the guide of the International Chamber of Commerce for the categories of cookies and are the following:
Necessary Cookies
| COOKIE | TYPE | DURATION | DESCRIPTION |
|---|---|---|---|
thevivestia_session |
First-party | Session (2 hours) | Maintains your session across pages so that you remain logged in and your cart / Trip Plan is preserved. |
XSRF-TOKEN |
First-party | Session (2 hours) | Protects against Cross-Site Request Forgery (CSRF) attacks on forms and authenticated actions. |
remember_web_* |
First-party | Persistent (up to 5 years; deleted on logout) | Set only when you tick "Remember me" at login, so that you do not need to authenticate on every visit. |
cookieConsent (localStorage) |
First-party | Persistent (until you clear browser storage or revoke consent) | Records the cookie-consent choices you have made so we do not display the banner on every visit and so that we respect your selections. |
vivestiaVisitorToken (localStorage) |
First-party | Persistent (until you clear browser storage) | Pseudonymous identifier used to link the consent decisions you make across visits, so we can demonstrate consent. |
chat_session_id (localStorage) |
First-party | Persistent (cleared on browser close and on login) | Guest chat session identifier so your conversation with our support is preserved while you browse. |
chat_auto_open_tab (localStorage) |
First-party | Transient (cleared when the chat widget is closed) | Coordinates which open browser tab handles auto-opening the chat widget when a new message arrives. |
vivestia_notifications (localStorage) |
First-party | Persistent (set only when logged in) | Authenticated-user notification cache so the in-app bell shows without a network round-trip. |
vivestia_session_active (sessionStorage) |
First-party | Session (cleared when the browser tab closes) | Marker used to distinguish a fresh browser session from a page reload so guest chat history clears appropriately. |
| Property-management wizard keys (sessionStorage) | First-party | Session (cleared when the tab closes) | Form state used by property managers and administrators when creating or editing a listing through our multi-step wizard. |
__stripe_mid, __stripe_sid |
Third-party (Stripe) | __stripe_mid: 1 year — __stripe_sid: 30 minutes |
Set only on pages where the Stripe.js library is loaded (checkout, profile payment methods). Allow Stripe to process card payments securely and detect fraud. |
| Viva Wallet checkout cookies | Third-party (Viva Payment Services S.A.) | Session / up to 1 year, depending on the cookie | Set only when you choose Viva Wallet as the payment method, to complete and reconcile the transaction on Viva's hosted checkout. |
For those types of cookies that are strictly necessary, no consent is required. These cookies are essential to enable you to move around the Website and use its features.
For example, these cookies will:
- remember the information you've entered on forms when you navigate to different pages in a single session,
- identify you as logged in to the Website
These cookies don't gather any information about you that could be used for marketing or for advertising purposes and do not store your preferences or username beyond your current visit to our site.
Acceptance of these cookies is a prerequisite for the use of our website, so if you disable these cookies, we cannot guarantee or predict how our website will behave during your visit.
Analytic Cookies
| COOKIE | TYPE | DURATION | DESCRIPTION |
|---|---|---|---|
_ga, _ga_*, _gid, _gat |
Third-party (Google Ireland Ltd) | Up to 2 years | Google Analytics 4 — used to distinguish unique visitors, measure how the Website is used and identify friction in booking flows. Activated only when you give consent for analytics cookies. |
_gcl_au, _gcl_aw, _gcl_dc |
Third-party (Google Ireland Ltd) | Up to 90 days | Google Tag Manager — a tag container that lets us load measurement, analytics and advertising tags after you grant consent. Activated only when you give consent for analytics or marketing cookies. The individual tags it loads obey the consent category they belong to. |
ajs_anonymous_id |
Third-party (Matterport) | 1 year | Random pseudonymous identifier used by Matterport's analytics layer (Segment) to count unique tour viewers on pages where a Matterport virtual tour is embedded. |
ajs_user_id, ajs_group_id |
Third-party (Matterport) | Persistent | Set to null unless you are logged in to Matterport directly. Used by Matterport to attribute tour interactions if you have a Matterport account. |
_ga (set via the embedded YouTube player) |
Third-party (Google / YouTube) | 2 years | YouTube uses Google Analytics to collect anonymous information about how visitors use embedded video players on our property pages. |
Analytic cookies collect information about how you use our website e.g. which pages you visit, and if any errors or problems occur. These cookies are also used to provide statistics about our site and to improve its response rates and mode of operation, measure and maintain its effectiveness, correct any errors, and understand the interests of the users. All information collected by these cookies is anonymous, does not violate your privacy in any way and we do not pass it on to any third parties.
In some cases, these cookies are managed by our partners (third parties). When these cookies are managed by our partners, any collected data is used by them in an anonymous form and for non-personalized use.
Your use of our website presupposes your acceptance of the use of Analytics cookies. If you opt out of using them, we cannot guarantee how our site will perform.
Functionality cookies
Functionality cookies are used to provide services or to store your settings and options to improve your experience during your visit.
For example, these cookies:
- Show us when you are logged into the website.
- Will remember your log-in details.
- Will remember the settings you've applied, such as preferences
- Will remember whether we've already asked you if you want to fill in a survey.
Functionality cookies collect non-identifiable data. No personal data is stored in this process and the information collected is only used in aggregate. We sometimes share some of the information with our partners to provide a service in our website. In addition, some of these cookies are managed for us by our partners (third parties). In any case, the information shared or collected by third parties is only to be used to provide a service, product, or function and not for any other purpose.
We collect functionality cookies only if you have provided us with your consent.
If you accept the use of cookies, we will store this information in a functionality cookie called "cookiesettings".
Cookiesettings: A cookie required to ensure we continue to collect cookies as per your consent.
| COOKIE | TYPE | DURATION | DESCRIPTION |
|---|---|---|---|
vivestia_search_preferences (localStorage) |
First-party | Persistent (until you clear browser storage) | Remembers your last search filters (dates, destination, guests) so you do not have to re-enter them. |
vivestia_search_view_preference (localStorage) |
First-party | Persistent (until you clear browser storage) | Remembers whether you prefer the list, map or grid view on search results. |
facility_tour_type_{property_id}_{facility_id} (localStorage) |
First-party | Persistent (until you clear browser storage) | Remembers your preferred virtual-tour viewing mode for a specific facility. |
YSC |
Third-party (YouTube) | Session | Counts views of embedded YouTube videos within a single session. |
CONSENT, PREF, GPS |
Third-party (YouTube) | Up to 20 years (CONSENT), 8 months (PREF), 1 hour (GPS) | Store your YouTube cookie-consent state, your player preferences (language, captions, autoplay) and an anonymous GPS hint for some video features. |
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests by remembering what you have looked at our site. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
| COOKIE | TYPE | DURATION | DESCRIPTION |
|---|---|---|---|
_fbp, _fbc, fr, tr |
Third-party (Meta Platforms) | Up to 90 days | Meta Pixel — used to measure the effectiveness of advertising on Facebook and Instagram and to deliver targeted advertising to people who have visited the Website. Activated only when you give consent for marketing cookies. |
| Mailchimp newsletter tracking pixel | Third-party (Intuit Mailchimp) | Per email; until you unsubscribe | If you subscribe to our newsletter, a small tracking pixel may be embedded in our marketing emails so that we know whether the email was delivered and opened. |
VISITOR_INFO1_LIVE |
Third-party (YouTube) | 8 months | Used by YouTube to estimate bandwidth for the embedded player and to deliver targeted advertising. |
NID, 1P_JAR, OGPC, OTZ |
Third-party (Google) | 6 months / 2 months / 1 month / 1 month | Used by Google to deliver targeted advertising, measure ad effectiveness, and improve the relevance of Google services across sites. |
APISID, HSID, SAPISID, SID, SIDCC, SSID |
Third-party (Google) | Up to 2 years | Set if you are logged in to a Google account in the same browser. Link your YouTube viewing on our Website to your Google account, which Google may use for personalisation and advertising. |
HOW WE COLLECT YOUR CONSENT
When you enter our site for the first time, you will see a notice requesting your consent to use cookies. You can manage your consent in our cookie consent tool.
"Our website uses cookies to provide you with the best possible experience while browsing it. By continuing to browse our website, you agree to the use of cookies. Read more about the individual cookies we use by clicking here"
Your continued use of our website, after the display of the above notice, is considered as your acceptance of the use of cookies.
Browser settings
You can also disable the use of cookies directly from your computer through the relevant settings of the browser you use. If you choose to disable cookies altogether, there may be some deterioration to the service you are receiving (for example, you may not be able to access a page).
Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These options can be found in the advanced preferences.
If you delete all your cookies, you will have to update your preferences with us again.
If you use a different device, computer profile, or browser you will have to share with us your preferences again.
This policy applies to app.thevivestia.com
We are not responsible for the policies and practices of other websites even if:
- You accessed the third-party website using links from our website; or
- You visited our website through a link from a third-party website
We recommend that you check the policy of each site you visit and contact the owner or operator of such website, if you have any concerns or questions.
For more information about our policy, please contact: info@thevivestia.com
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